Introduction

Kingdom Shopping Centre is the largest shopping centre in Fife, and remains one of the most popular. With a regular footfall of customers of all ages, safety is paramount.

User

 Kingdom Shopping Centre, UK

Market Segment

Retail

Project Time

2016

Products

 Hytera Patrol System
PD41X Portable Radio

Background

The centre had maintained two systems in parallel for many years. Firstly, an estate of analogue radios was being used across the centre by security & housekeeping teams. They were suffering from poor microphones and short battery life. The cost of repairs and new batteries was escalating as the radios approached the end of their shelf life. 

The Challenge

  • hytera-image

    Secondly, the centre used a separate patrol guard system with a set of electronic wands that were used by security and housekeeping to record their whereabouts during the day. These wands were also approaching the end of their term, and were beginning to wear out.

The Solution

In late 2016, the shopping centre contacted ShopSafe (part of the Radio Technology Group), a national Hytera dealer with offices in England and Scotland.

ShopSafe recommended replacing both systems with a singular system and proposed the Hytera PD41X digital radios with Patrol. This means that instead of using electronic wands to record their whereabouts, team members could use the radios themselves thanks to Hytera's RFID tagging technology.

Staff members were issued with a personal ID tag, meaning that when they were issued with a radio, they could be identified as the user of that specific radio.

Security and Housekeeping teams have to record their whereabouts every 30 minutes using a list of locations. The new patrol guard system ensures that their location is registered but also that each interaction with a checkpoint is logged against an individual, which was not possible with the previous system. This information can be displayed on a stand-alone monitor in the control room which shows all checkpoint locations.

In partnership with the maintenance team, ShopSafe installed the system throughout the shopping centre and supported the teams by training them how to use their new radios.

The Results

Initial feedback is that the handsets are light, yet rugged, and are extremely user-friendly.

However, the biggest upside to the business is that they no longer have to maintain two independent systems. That brings about a cost saving, but more importantly, it means that individuals are tagged to the checkpoint location, adding a layer of data for due diligence purposes that they didn't have before, as the tag and the radio go together.

This helps the centre demonstrate safety, and acts as a record for insurance purposes.

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