Short message; website; mobile application
Name; Address of the fixed phone; Rough location of the mobile phone
Just be a call taker or a dispatcher, or be both of them, at your will. Incident dispatch across or within administrative levels. Transfer incidents to other call takers.
Automatically recognize repeated incidents upon typing. Powerful search for incidents based on time, location, etc. Merge repeated incidents.
Client/server architecture in the command center to deliver rich functions. Browser/server architecture in branches or police stations for convenient deployment
Timeline-based tracking and recording of the whole process, including incident status change, actions performed, and voice calls. Play voice recordings online.
Monitor call takers. Interrupt ongoing calls. Perform call and incident statistics.
Integrate with VCS to locate incidents, first responders directly on the map for improved decision-making.
Please tell us your business needs, our specialist will analyse your pain points and offer the right solution.