Empowering frontline retail and hospitality teams with instant, reliable, and stylish communication tools
London, UK, Nov 11, 2025 - Hytera Communications Europe has formed a new partnership with Call Systems Technology (CST) — one of the UK’s most established providers of communication and alerting solutions for the hospitality, retail, and leisure sectors. The collaboration positions CST as a Prime Partner for Hytera’s S Series business two-way radios in retail and hospitality, strengthening industry leaders’ capabilities to deliver smarter, safer, and more connected operations across the sector.
From the shop floor to the restaurant floor, clear communication is critical. The Hytera S Series — including the S1, S1 Pro, and S1 Mini two-way radios — offers professional-grade performance in a compact, modern design that supports fast-paced teams. With crystal-clear audio, all-day battery life, and IP-rated durability, the S Series range enables staff to stay connected across large sites and high-noise environments. Backed by Hytera’s extensive user research and engineering expertise, the S Series range delivers outstanding ergonomics and intuitive usability for business users from hospitality, retail, and beyond.
According to Dean Chettra, Retail Sales Director – Europe at Hytera Communications, the partnership marks a major step in expanding Hytera’s retail and hospitality presence, “CST’s long-standing experience supporting leading brands like PureGym, M&B, Whitbread, and John Lewis makes them an ideal partner. Their understanding of how communication technology drives store operations and enhances customer service performance will support Hytera in delivering reliable team communication that boosts efficiency, productivity, and safety across the sector.”
Together, Hytera and CST will deliver integrated communication ecosystems that:
• Improve staff safety – by ensuring rapid communication and instant alerts between teams, managers, and security.
• Boost efficiency and responsiveness – by reducing wait times and enabling instant, discreet communication between front and back-of-house teams.
• Increase productivity – by connecting teams across departments, helping businesses run smoother and deliver consistent service during peak hours.
• Enhance customer experience – by equipping staff with the tools to act faster, solve issues on the spot, and elevate overall guest satisfaction.
Eloise Sheppard, Managing Director at Call Systems Technology, commented, “The S Series fits perfectly with our portfolio, helping businesses communicate seamlessly and operate more safely and efficiently. Together, we’re bringing modern communication to environments where clarity, speed, and reliability make all the difference.”
Hytera and CST are aligned in their vision to empower businesses with technology that enhances team safety, productivity, and customer engagement — setting a new benchmark for communication in enterprise retail and hospitality.
For more information on the Hytera S Series, visit www.hytera.com/eu/products/s-series-business-radios.html.
To learn more about CST’s communication solutions, visit www.call-systems.com.
