A good dispatching solution will enable organisations to carry out administrative tasks, manage day-to-day operations and above all co-ordinate emergency operations much more effectively. A dispatch system can help boost productivity through more efficient subscriber management, call group co-ordination and by linking with other systems such as PABX/PSTN networks.
Dispatch solutions are particularly useful when it comes to boosting safety, as dispatchers and network operators can use GPS location services to remotely monitor radio users and assets in real time and locate their presence on their consoles using map displays. This makes it much easier for dispatchers to see who has pressed an emergency button, for example, note exactly where they are, and dispatch whoever is best placed to provide help most quickly.
Dispatch systems with full voice recording and call logging can also be very helpful in terms of providing visibility to managers about business operations. By accessing and playing back recordings of who said what and when, managers can use the material to aid training programmes and improve the organisation’s performance
It should be noted that the GPS positioning feature is only available for radios fitted with a GPS module. Each radio subscriber can obtain its location coordinate information from this built-in GPS module.
If a subscriber presses the emergency alarm button, or if a Man Down or Lone Worker (if the radio includes these features) alert is automatically activated, the Hytera SmartDispatch System will trigger an alarm. It is possible to show the location of the radio on the map when the emergency is triggered, as long as the radio has a GPS location fix.
Status reporting is another important aspect of radio fleet management and control. When the radio is powered on or off it will send a status report to the dispatcher. The dispatcher will also be able to check the status of any radio with status query command. This allows the dispatcher to monitor the status of all the radios in the system.