London Business Improvement District
A Business Improvement District (BID) in London wanted to expand its existing traditional two-way radio communications system, but found managing its radio infrastructure and accessing repeater sites increasingly difficult. Its technology partner, Hytera dealer Audiolink Radio communications, suggested a Push-to-Talk over Cellular (PoC) solution instead.
The BID approached its long-term technology partner Audiolink to see if it could come up with an alternative strategy.
As part of the modernization program, the Bureau wanted to upgrade the communication and incident recording solutions available to customs staff. It wanted to implement a body worn camera (BWC) system to provide daily recordings and real time viewing capabilities.
The BWC solution was needed to capture video evidence, so the footage could be used to review incidents. BOC also wanted to deploy BWCs at ports throughout the Philippine archipelago to enhance its monitoring activities.
As the area had very good 3G/4G coverage, Audiolink suggested the BID look at a PoC solution. PoC provides two-way radio style services, including group, individual and emergency calling and data, such as text messaging. However, as PoC uses a mobile operator’s 3G/4G network, there was no requirement to own and manage the infrastructure.
Audiolink took a strictly neutral view when it came to PoC terminals and supplied handsets from various manufacturers for the BID to trial for a few weeks. The one they liked best was the Hytera PNC370.
Staff liked the fact that the unit has the form factor of a traditional compact, handheld radio and they were impressed by the audio quality. The PNC370 is an easy to operate LTE device with dual-microphone noise suppression, which is helpful on London’s busy, noisy streets. It has built-in GPS and Bluetooth and it is IP55 rated against dust and moisture ingress. APIs support third party applications and it can be managed via a web-based platform.
The BID has now equipped its mobile teams and some local shops and businesses with 130 Hytera PNC370 radios. The PoC platform is provided by PTTi, which also provides the embedded SIMs and radio services to the BID. The teams can now use the radio to make calls and send messages to alert users of any potential threat or public risk, such as a shoplifter in the area.
Audiolink provided training and also helped install a dispatch solution in the BID’s control room. The dispatch solution allows controllers to deliver instant, efficient communications and respond quickly and effectively.
Dispatchers can manage users, talk groups and a list of contacts; view the status of and remotely control a radio; effectively dispatch the nearest user to an incident; record status of and remotely control a radio; record calls; and locate users and calls in real time using the online map.
The BID now has a 3G/4G voice and messaging service similar to its previous radio service, but now with no limits on the coverage area. One reason the local businesses like the solution is that they can use the built-in GPS to track the whereabouts of their staff by using the tracking software and dispatcher, thereby helping to keep staff safer.
In addition, the BID no longer has to worry about buying and maintaining its own radio infrastructure as the mobile network operator takes care of that. It also saves money as it no longer needs to acquire Ofcom licences to operate. Audiolink continues to supply ongoing support to ensure the system remains operational at all times.
Permanent fleet of Hytera PNC370 Radios Range of Hytera accessories including single chargers for shops and businesses and six-way chargers for the BID Dispatch platform including GPS location, contacts, user and talk group management and call recording Standard manufacturer’s warranty Deployment, training and remote support provided by Audiolink.
——Head of Security & Business Resilience, Business Improvement District