Background
Proud, legendary and elegant, the Fairmont Peace Hotel, overlooking Huangpu River in centralShanghai, cherish a history that overshadows any other hotels in the Far East. Restored and reopened in 2010, the Peace Hotel features 270 rooms and suites, offering guests an extraordinary place with
unique architecture, expressive decor, magnificent artistry, and top class service in one great location.
User
Shanghai Fairmount Peace Hotel, China
Market Segment
Hospitality
Project Time
April 2010
Product
PD78X Portable Radio
MD78X Mobile Radio
RD98X Repeater
The Challenge
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In daily operation, the Fairmont Peace Hotel found that staffs often missed call instructions in busy hours and forgot to trace back afterwards, so that response was delayed and customers were not satisfied.
For this reason, the Hotel needs to be equipped with radios that are capable of texting and can be interconnected with the existing office platform to ensure timely, accurate and convenient call instruction delivering, and the message can be real-time preserving and viewing. Moreover, instructions are preferred to be delivered quietly (avoid disturbing hotel customers) in order to upgrade the service quality & efficiency.
Knowing that Hytera's DMR series product is powerful and suitable to solve the problems above, Fairmont Peace Hotel invited Hytera engineer to assist. After discussion by both parties, the detailed requirements are as follows:
·A professional digital communication system complying with the global trend to improve management efficiency.
·Very good voice quality when communicating within hotel premises, anywhere, anytime.
·Can choose different voice call types, including All Call, Group Call and Private Call, according to service requirement.
·Develop gateway for wireless interconnection between the SMS communication system and the mail system of the Hotel's internal office platform.
The Solution
Considering the requirements of the Peace hotel, after analyzing the Hotel's architectural structure, department setting and end user quantity, Hytera provides a DMR conventional solution with two carriers four-channel, which can support up to 200 terminals. The system is divided into several
groups, supporting both Private Call and Group Call, making it convenient for management and dispatching. Moreover, the system could support expansion and smooth migration in future.
To meet the needs of data transmission and interconnection with the existing office platform, Hytera develops gateway to connect wireless communications SMS and the mail system of the existing office platform. The system dispatcher can send and receive short messages in both Chinese and English via the mail system with room attendants, and vice versa.