Royal Windsor Racecourse had a communication issue. With a mix of legacy radios that suffered from short battery time, connectivity issues, difficulty of use and compatibility problems, the racecourse team was unable to coordinate a number of functions required to deliver excellent customer service and maintain the high standards of the racecourse.
Royal Windsor Racecourse, UK
PD70X Portable Radio
A fleet of portables would manage communications across the whole of the Royal Windsor Racecourse site for the core time, and additional Hytera hire units could be brought in for major events when staff levels would rise.
It was critical that the handsets were operating both indoor and outdoor, across the various business functions.
Now, on race day, Royal Windsor operates 5 talk groups: catering, operations, equine, sales and Health & Safety. Key members of the management and Health & Safety team also use channel scan to monitor messages across all of these work groups.
Considering the nature of work carried out by the team, ruggedness and IP rating were important. Staff would often be climbing in and out of cellars, up into canopies and ducts, where radio is an PD70X essential tool that needs to withstand knocks and drops.
——James Loveridge, Catering Operations Manager, Windsor Racecourse