The Krizia Taxi Company in Davao City, Philippines, needed to replace its old analog two-way radio system, which was struggling with poor coverage, low audio quality, no location services, and high maintenance costs. Hytera provided its HyTalk PoC solution and radio terminals, offering full coverage across the Davao Region and GPS location services. This significantly sped up dispatch times, improving customer service and helping to double the number of customers.
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User
Krizia Taxi Company -
Project Time
2023 -
Market Segment
Tranportation -
Product
· PNC360S Hand Portable Radios
· PNC380 Hand Portable Radios
· Hytera Hytalk PoC Platform
Challenge
Radio communications are absolutely essential for a taxi company to dispatch drivers to passengers. However, the company relied on a traditional analog two-way radio system with just one repeater for its communications. But the drawbacks of the aging analog radio system were impacting the company’s efficiency and quality of service.
For a start, the analog system suffered from poor signal quality and it was not powerful enough to cover the entire Davao Region. Furthermore, the additional radio components such as antennas for the base radios in the taxis, the cables, and the PTT microphones only increased the operational costs, as these components su ered from continual wear and tear and had to be regularly replaced.
Another handicap was the inability of dispatchers to easily locate the taxicabs. As a taxi service company, it is of utmost importance for Krizia to be able to locate the whereabouts of its taxis at all times. The dispatcher must be able to identify the exact location of both the customer and the nearest available taxi in the area as soon as possible in order to satisfy the customer’s needs. This feature is not possible using traditional analog communication systems. Furthermore, identifying the exact location of the customer and the taxi driver provides additional safety for both parties.
Krizia Taxi was also finding that traditional analog radios systems are difficult to maintain. Installing analog repeaters has proven to be very expensive for the company, since its area of operation covers more than 20 million square kilometers of land, including mountainous terrain which blocks the repeater signal. Finally, maintaining these systems requires the hiring of additional manpower such as climbers and riggers, among others.
For a start, the analog system suffered from poor signal quality and it was not powerful enough to cover the entire Davao Region. Furthermore, the additional radio components such as antennas for the base radios in the taxis, the cables, and the PTT microphones only increased the operational costs, as these components su ered from continual wear and tear and had to be regularly replaced.
Another handicap was the inability of dispatchers to easily locate the taxicabs. As a taxi service company, it is of utmost importance for Krizia to be able to locate the whereabouts of its taxis at all times. The dispatcher must be able to identify the exact location of both the customer and the nearest available taxi in the area as soon as possible in order to satisfy the customer’s needs. This feature is not possible using traditional analog communication systems. Furthermore, identifying the exact location of the customer and the taxi driver provides additional safety for both parties.
Krizia Taxi was also finding that traditional analog radios systems are difficult to maintain. Installing analog repeaters has proven to be very expensive for the company, since its area of operation covers more than 20 million square kilometers of land, including mountainous terrain which blocks the repeater signal. Finally, maintaining these systems requires the hiring of additional manpower such as climbers and riggers, among others.
Solutions
After carefully studying the possible options for replacing the analog two-way radio system, it was decided that Hytera PoC (Push-to-Talk over Cellular) technology would provide the best solution for the Krizia Taxi Company's communication problem.
PoC provides nationwide coverage using existing mobile phone telecommunication networks and local Wi-Fi systems. This ensures coverage across the whole of Krizia Taxi’s area of operations and considerably reduces costs, as no expensive new radio infrastructure needs to be installed.
As well as supporting traditional two-way radio style instant PTT group, individual, broadcast and emergency calling, the PoC solution also provides a wide variety of additional applications required by Krizia Taxi Company, such as real-time location services and tracking, and call recording and logging.
Hytera provided an end-to-end PoC solution, including its HyTalk PoC management platform and software applications, which make it easy to monitor, manage and troubleshoot the network and radio fleet. Hytera also supplied its PNC360S and PNC380 hand portable PoC radio terminals.
PoC provides nationwide coverage using existing mobile phone telecommunication networks and local Wi-Fi systems. This ensures coverage across the whole of Krizia Taxi’s area of operations and considerably reduces costs, as no expensive new radio infrastructure needs to be installed.
As well as supporting traditional two-way radio style instant PTT group, individual, broadcast and emergency calling, the PoC solution also provides a wide variety of additional applications required by Krizia Taxi Company, such as real-time location services and tracking, and call recording and logging.
Hytera provided an end-to-end PoC solution, including its HyTalk PoC management platform and software applications, which make it easy to monitor, manage and troubleshoot the network and radio fleet. Hytera also supplied its PNC360S and PNC380 hand portable PoC radio terminals.
About Krizia Taxi Company
The Krizia Taxi Company in Davao City in the Philippines needed to replace its aging analog two-way radio system, as it suffered from inadequate coverage, poor audio quality, did not support location services, and it was expensive to maintain. Hytera supplied its HyTalk PoC solution and radio terminals, which delivered full coverage across Davao Region and GPS location services, which greatly speeded up dispatch times to improve customer service and double customer numbers.
As someone involved in the taxi industry, I can personally attest to the transformative impact that two-way radios have on our operations. Two-way radios enable instant communication between drivers and dispatchers, which is crucial in our fast-paced environment. Two-way radios come equipped with features like emergency buttons and lone worker alerts. This capability not only protects our drivers but also ensures the safety of our passengers.
Benefits
Reliability and Coverage
The Hytera PoC system has provided the Krizia Taxi Company with almost unlimited coverage. As a result, the company now has more radio coverage and can cater to more customers, which benefits the business.
Real-Time Location
The PoC solution includes GPS location technology, which has greatly helped the taxi company’s quality of service. It is now much quicker and easier to find the exact location of the nearest available taxi cab and dispatch it to the customer. This speeds up the dispatch and cuts the waiting time for customers, providing them with a more efficient service and a better experience. As a result, the company has doubled its number of callers since the PoC system was installed.
Cost-Effective Solution
As the Hytera PoC solution utilizes existing public mobile phone networks, it eliminates the need for dedicated repeaters and other radio infrastructure, which reduces both capital and operating costs.
Improved Audio
The PNC360S and PNC380 radio terminals provide loud, clear audio even in noisy environments such as busy city streets, thanks to Hytera distortion suppression and noise cancellation technologies, which boost the audio clarity.
Rugged and Robust Radios
The PNC360S and PNC380 devices are built to last as they are designed to cope with extreme temperatures. They are IP67-rated against water and dust ingress and they are also very tough as they meet MIL-STD-810G standard to withstand a 1.5-meter drop. This has resulted in additional savings for the company.
The implementation of a Hytera PoC solution for a taxi company in Davao City in the Philippines provides a good illustration of how the technology can quickly and cost-effectively improve efficiency, quality of service and increase the number of customers using the company’s services, all of which helps to grow the business.
The Hytera PoC system has provided the Krizia Taxi Company with almost unlimited coverage. As a result, the company now has more radio coverage and can cater to more customers, which benefits the business.
Real-Time Location
The PoC solution includes GPS location technology, which has greatly helped the taxi company’s quality of service. It is now much quicker and easier to find the exact location of the nearest available taxi cab and dispatch it to the customer. This speeds up the dispatch and cuts the waiting time for customers, providing them with a more efficient service and a better experience. As a result, the company has doubled its number of callers since the PoC system was installed.
Cost-Effective Solution
As the Hytera PoC solution utilizes existing public mobile phone networks, it eliminates the need for dedicated repeaters and other radio infrastructure, which reduces both capital and operating costs.
Improved Audio
The PNC360S and PNC380 radio terminals provide loud, clear audio even in noisy environments such as busy city streets, thanks to Hytera distortion suppression and noise cancellation technologies, which boost the audio clarity.
Rugged and Robust Radios
The PNC360S and PNC380 devices are built to last as they are designed to cope with extreme temperatures. They are IP67-rated against water and dust ingress and they are also very tough as they meet MIL-STD-810G standard to withstand a 1.5-meter drop. This has resulted in additional savings for the company.
The implementation of a Hytera PoC solution for a taxi company in Davao City in the Philippines provides a good illustration of how the technology can quickly and cost-effectively improve efficiency, quality of service and increase the number of customers using the company’s services, all of which helps to grow the business.