Call Taking and Handling System (CTHS)

CTHS

This module provides the mechanism and tools for unified call taking, incident information logging and recording, and select appropriate agencies to dispatch. Upon receiving of the incidents, the dispatcher in the command center can either dispatch the incidents directly to the field officers or to the remote police stations.

Highlights

Various call taking measures

Various call taking measures

Supports call taking through Emergency hotline, SMS, and Web/Mobile APP alarm.
Automatically obtaining callers’ information

Automatically obtaining callers’ information

Interconnect with public network operator’s system to instantly obtain caller’s information, i.e. phone number, caller name, and address.
Whole-process tracking and recording

Whole-process tracking and recording

Timeline-based tracking and recording of each step of the process, including incident status change, actions performed, voice calls, and etc.
Advanced supervisory

Advanced supervisory

Client users with supervisor privileges have additional features, including call statistics view, user status monitoring, listening and intervention of ongoing alarm calls.
Incident Timeline

Incident Timeline

The incident timeline records each step of incident handling from call coming in to the end of the incident, with timestamp, handler ID, action, and status change. Timeline is recording and display of the entire process, including action, performed, incident status change, and link audio and multimedia records to incident information from IPCC through system interface. Recording query feature allows users to query, play back, and download audio and multimedia records.
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