Highlights
Always Find a Way to Report Incident
1. Short message 2. Website 3. Mobile application
Present Caller's Information
1. Name 2. Address of the fixed phone 3. Rough location of the mobile phone
Flexible Call Handling
1. Just be a call taker or a dispatcher, or be both of them, at your will. 2. Incident dispatch across or within administrative levels 3. Transfer incidents to other call takers.
Maximize Incident Management Efficiency
1. Automatically recognize repeated incidents upon typing. 2. Powerful search for incidents based on time, location, etc. 3. Merge repeated incidents.
C/S and B/S Combination
1. Client/server architecture in the command center to deliver rich functions 2. Browser/server architecture in branches or police stations for convenient deployment
Workflow Record, from Call to Dispatch
1. Timeline-based tracking and recording of the whole process, including incident status change, actions performed, and voice calls 2. Play voice recordings online.
Comprehensive Supervision
1. Monitor call takers. 2. Interrupt ongoing calls. 3. Perform call and incident statistics.
Locate Incidents on the Map
Integrate with VCS to locate incidents, first responders directly on the map for improved decision-making.
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