Background
Eurotunnel Group, a new dimension in European transport, is the most environmentally friendly cross channel operator in Europe. It manages and operates the Channel Tunnel between Britain and France including the vehicle shuttle services. By the end of 2013, more than 320 million passages have already travelled through the channel tunnel.
In 2014, Eurotunnel decided to change their outdated communication system. Hytera's UK distributor ANT Telecom, a bespoke communication provider, won this tender to provide Hytera solution to Eurotunnel. The solution customized for site-wide & emergency channel communication was scheduled to go live 5th April 2014.
User
Full Site Communication Across the Channel
Market Segment
Tunnel
Project Time
2014
Product
RD98X PD78X PD70X
Customer Demands
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Analog communication system used by Eurotunnel brought many limitations to their daily operation. To provide better service, Eurotunnel is looking forwarding an effective way to deliver an on-site communications solution that will meet its unique business requirements and deliver on-going benefits into the future.
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As part of the modernization program, the Bureau wanted to upgrade the communication and incident recording solutions available to customs staff. It wanted to implement a body worn camera (BWC) system to provide daily recordings and real time viewing capabilities.
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The BWC solution was needed to capture video evidence, so the footage could be used to review incidents. BOC also wanted to deploy BWCs at ports throughout the Philippine archipelago to enhance its monitoring activities.
The Solution
Hytera Full Site Communication Solution
Hytera replaces the existing analog system with a Hytera digital radio solution that provides full site communication, including RD98 repeaters and PD70X/78X portable radios.
The solution is utilized at the Folkestone site (Britain) by traffic marshals within four different divisions; tourist, HGV1, HGV2 and motorway, allowing communication between the teams and the control centre. Eurotunnel also required a new emergency channel functionality that would provide priority emergency communication spanning all four divisions.
Effective, future-proof solution
Hytera's flexible and bespoke solution meets some of the more technically challenging aspects of Eurotunnel's requirements. It also offers additional functionality including dispatching, lone worker with location detection, messaging and automatic alarm messaging in order to provide a robust and future-proof communication solution.
John Keefe, Eurotunnel, said: “We selected Hytera products because of the specification of the devices provided, specifically the high IP level, IP67 and multi lines display. Furthermore, the solution appealed to us because of the emergency call functionality and the possibility to upgrade the system if needed in future, particularly the GPS localization, trunk mode and man-down alarm functionality.”